Hours of Operations
We do not operate on weekends and national holidays.
Please email firstname.lastname@example.org
Can I exchange an item for a different style, size or color?
Visit our Returns Page to obtain your return form.
Note: All returning items must met our policy’s requirements.
I live near the Students' HQ. Can I come by to pick up / drop off my order?
Do we charge in different currencies?
Should I include my phone number when ordering?
How soon will I receive my order?
When will I know my order has been shipped?
Once your order has been packed, your shipping label will be generated, which will automatically email you the tracking information.
Please note, all FedEx and DHL shipments are collected around 4 PM PST, so tracking numbers will not show any movement on the website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.
Can I change my order once it’s placed?
Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
Can I purchase products for resale?
Where can I find a Students dealer in my neighborhood?
Please read first before clicking the return link.
All sale discounted items are final sale. Please select the correct style, color, and size before you submit your order.
Items purchased using promotional coupon codes are eligible for returns.
Please click the link to Students Returns Center to select your item for return and instantly generate your return shipping label (USA shoppers only).
The customer is responsible for all shipping costs for returns except for free exchanges in the USA only. Lastly, we offer a flat $6 fee for a return label (USA shipping only).
Please email us for all international orders returns at email@example.com
All items must be returned unworn, unwashed, unaltered, smoke/fragrance-free and in their resalable condition with all tags originally attached.
Refunds/credit do not apply to items with reattached tags. Once the original tag is removed, it cannot be returned.
All domestic & international returns must be received within 30 days from the date the order was received.
Purchases made with Gift Cards will be refunded on that same unique code.
If you feel you have received a faulty item, you must let us know within 7 days from date received. If the item was purchased from a third party retailer, you are required to provide a purchase receipt as well.
Any duty taxes initially paid cannot be reimbursed or credited.
(Excluding National Holidays & Weekends)
Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification.
Orders shipping to the US are sent via USPS or UPS. Customers will receive an email notification with shipping details once the package leaves the Students' warehouse.
Expedited Orders ship with USPS Express mail. Express orders are generally shipped within one business day from the order being placed and arrive within 1-3 business days (depending on destination).
The shipping information assumes that all the products ordered are all in stock. Students is not responsible for delays in shipping that occurs once the package leaves our warehouse. Packages may be delayed due to security screens for potential fraud.